Peptera respects the privacy of its users and is committed to the responsible handling of personal data collected through the peptera.shop website.
This Privacy Policy explains what data we may collect, how we use it, who we may share it with, and what rights users may have regarding their personal data.
1. What Data We May Collect
When using our website, we may collect data that the user voluntarily provides, including:
- first and last name;
- shipping and billing address;
- email address;
- phone number;
- data related to orders and purchases;
- information provided by the user via the contact form, email, or other communication channels.
We may also automatically collect certain technical data, such as:
- IP address;
- device and browser type;
- operating system;
- date and time of access to the site;
- pages visited;
- data on interaction with the website;
- data collected via cookies and similar technologies.
2. How We Use the Data
We may use the collected data for the purpose of:
- processing and fulfilling orders;
- organizing delivery;
- communicating with users;
- providing customer support;
- processing refunds, complaints, or other requests;
- improving the operation, functionality, and security of the website;
- preventing fraud, misuse, or unauthorized activities;
- maintaining business and accounting records;
- fulfilling legal and regulatory obligations;
- sending promotional messages when the user has given appropriate consent.
3. Payment Processing
Payments may be processed through independent payment service providers.
Peptera does not need to directly store complete payment card details. Data required for payment processing may be forwarded to the relevant payment processor in accordance with its privacy and security policies.
We recommend that users also familiarize themselves with the privacy policy of the payment service provider used during payment.
4. Sharing Data with Third Parties
We may share personal data with trusted third parties only when necessary for the operation of our business, including:
- delivery and logistics companies;
- payment service providers;
- hosting and IT service providers;
- online store management platforms;
- accounting, legal, and professional advisors;
- providers of analytics, security, and marketing services.
These service providers are expected to use the data only to the extent necessary to provide the relevant service.
We may also disclose data when necessary to comply with a legal obligation, court order, request from a competent authority, or to protect our rights and legitimate interests.
5. Cookies
The website may use cookies and similar technologies in order to function properly and to help us better understand how users use our site.
Cookies may be used for:
- remembering user settings;
- shopping cart functionality;
- maintaining the user's session;
- website security;
- traffic analytics;
- marketing and advertising, where applicable.
The user can restrict or disable cookies through their browser settings. Disabling certain cookies may affect the functionality of the website.
6. Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected, including business, tax, accounting, legal, and security obligations.
The retention period may depend on the type of data and the reason for which the data is processed.
7. Data Security
We take reasonable technical and organizational measures to protect personal data from:
- unauthorized access;
- loss;
- misuse;
- alteration;
- disclosure;
- destruction.
However, no method of transmitting data over the internet or electronic storage can guarantee absolute security.
8. User Rights
Depending on their place of residence and applicable regulations, users may have the right to:
- request access to their personal data;
- request correction of inaccurate data;
- request deletion of certain data;
- request restriction of processing;
- object to certain types of processing;
- withdraw previously given consent;
- request data portability, where applicable.
To exercise these rights, users can contact us through the contact details listed at the end of this Policy.
9. Marketing Communications
If a user signs up for promotional emails or another form of marketing communication, we may use their contact details to send information about products, news, and special offers.
The user may opt out of promotional messages at any time by using the unsubscribe option or by contacting Peptera support.
10. Links to Other Websites
Our website may contain links to third-party websites or services.
Peptera is not responsible for their privacy policies, security practices, or content. We recommend that users review the privacy policy of every website they visit.
11. International Data Transfers
Certain service providers we use may process or store data in other countries.
In such cases, data processing is subject to the rules and safeguards of the relevant service providers and applicable regulations.
12. Privacy of Minors
Our website is not intended for minors.
We do not knowingly attempt to collect personal data from children. If we become aware that such data has been collected without appropriate permission, we may take steps to remove it.
13. Changes to the Privacy Policy
Peptera may occasionally change or update this Privacy Policy.
The latest version will be available on this page, along with the date of the last update.
Continued use of the website after changes are published will be considered acceptance of the updated Policy to the extent permitted by applicable regulations.
14. Contact
For questions regarding this Privacy Policy or the processing of personal data, you can contact us via:
Peptera
Website: peptera.shop
Email: info@peptera.shop